Entry Level Helpdesk Support

TEKsystems; Irving (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Job summary

TEKsystems in Irving, TX is seeking a Service Desk Analyst to assist end users via phone, email, and chat. The role covers a wide range of tasks, from quick password resets to mid-level troubleshooting, with a hybrid work model requiring in-office presence 2 days a week in the DFW area.

Candidates should have 1-2 years of helpdesk experience, familiarity with ticketing tools like Service Now, and experience supporting Work from Home users while collaborating with a remote team.

Qualifications

• 1-2 years of helpdesk / call center experience.
• 1-2 years of experience working with Service Now or similar ticketing tools.
• Experience supporting Work from Home end-users.
• Experience working remotely yet as a team member.

Responsibilities

• Handle in-bound contacts via phone, email, and chat to support end users.
• Perform password resets and basic troubleshooting to restore user access.
• Triage and resolve issues or escalate to higher-level support as needed.
• Collaborate with a remote team to provide consistent support across locations.

Skills

People skills

Communication

Troubleshooting

Learn and troubleshoot apps

Tools

Service Now

Active Directory

Domain hierarchy

Windows OS

MS Office Suite

Microsoft Teams

Cisco WebEx

Zoom

Job description

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.

Description

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues.

Experience

• 1-2 years of helpdesk / call center experience
• 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now
• Experience supporting Work from Home end-users
• Experience working remotely yet as a team member

Skills

• Ability to troubleshoot common Windows related issues
• Working knowledge of Active Directory
• Working knowledge of Domain hierarchy
• Working knowledge of Microsoft Windows OS
• Microsoft Office Products including: Word, Excel, Outlook, PowerPoint
• Remote meeting software including: Microsoft Teams, Cisco WebEx, Zoom
• Strong written and oral communication
• Ability to learn and troubleshoot custom applications

Non-Technical Requirements

• Great "people skills" with demonstrated ability to communicate with a wide variety of end users including many that have little or no "technical" skills.
• The ability to listen to the end user and understand their needs and perspectives.
• Sense of urgency in supporting the end user - returning the ability for them to perform their job.

Hardware

• Secure/quiet location to work
• Personal high speed internet connection (no hot spots or public internet locations)
• Cell phone with good reception
• Speakers/Mic to ensure quality audio during conversations, a USB headset will also be provided.

Job Type & Location

This is a Contract position based out of Irving, TX.

Pay and Benefits

The pay range for this position is $16.25 - $18.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Irving,TX.

Application Deadline

This position is anticipated to close on Sep 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.