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Service Manager (Energy Industries)
Job summary
En global marknadsledare inom automation söker en erfaren ledare för serviceutveckling. Du kommer att leda ett team och driva implementeringen av vår service strategi. Ditt arbete kommer att fokusera på att identifiera och utveckla relationer med nyckelkunder inom energi, vatten och petroleum. Vi värderar människor med olika bakgrund och välkomnar din ansökan. Tjänsten är placerad i Fatih, Marmara Bölgesi, Turkiet.
Benefits
Qualifications
- 10+ års erfarenhet i servicepositioner inom kontrollsystem.
- 3+ års erfarenhet av personalledning.
- Kunskap om elektriska servicetjänster.
Responsibilities
- Implementera service strategi och driva tillväxt.
- Leda ett team av 4 personer.
- Identifiera nya affärsmöjligheter.
Skills
Education
Tools
På ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt - utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what runs the world.
Denna position rapporterar till: Business Manager - Commercial&Operations
Implements service strategy and drives service growth at Process Automation Energy Industries. Leads the Service organization to achieve performance targets.
- Creates and drives implementation of service strategy as a member of the management team.
- Leads and develops a team of 4, including Service Sales Specialists and Technical Account Managers.
- Identifies and evaluates new opportunities with existing and potential Installed Base Service customers.
- Ensures that strategic plans are implemented consistently in the service organization through cross-functional collaboration.
- Promotes productized service offerings and marketing materials to enhance market reach.
- Manages service contracts and technical account relationships with key customers to drive satisfaction, retention, and growth.
- Analyze, maintain, and leverage ABB\'s installed base to uncover new business opportunities.
- Acts as a central liaison with Service Managers across countries and the Hub Central & Southern Europe.
- Drives consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).
- Bachelor’s degree in Automation, Electrical & Electronics Engineering, or related field.
- 10+ years of experience in service roles within control systems (e.g., Service Engineer/Manager, Sales Specialist/Manager).
- 3+ years of people management experience.
- Knowledge of automation and electrical service offerings (e.g., service agreements, upgrades).
- Industry expertise in Power Generation, Water, Oil & Gas, Chemicals, and Refineries.
- Proficiency in ABB control systems, especially 800xA AC800M; experience with other ABB platforms (Freelance, Symphony Plus Harmony/Melody, Advant, AC500) and/or excitation systems is a plus.
- Fluency in English, native in Turkish.
Vi värdesätter människor med olika bakgrund. Kan det här vara ditt nästa steg? Ansök idag eller besök www.abb.com för att läsa mer om oss och se hur vår teknologi påverkar världen.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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