Sales and Support Specialist

Zivak; Efeler; On-site; TRY 150,000 - 300,000; Full time

Job summary

An international diagnostics company in Aydın seeks a Sales and Support Specialist to manage customer relationships and support the sales cycle. The role involves preparing sales offers, providing technical support, and ensuring customer satisfaction. Qualified candidates should have a Bachelor’s degree in relevant fields and at least 2 years of experience in sales support. Proficiency in MS Office and fluency in Turkish are essential, along with strong communication and problem-solving skills. This is a full-time on-site position.

Qualifications

• Bachelor’s degree or equivalent experience in relevant field.
• 2+ years of experience in sales support or customer support.
• Strong ability to prepare and manage quotations and orders.
• Ability to communicate technical product information to customers.
• Strong problem-solving skills for handling customer complaints.
• Excellent communication and negotiation skills.
• Strong organizational skills for managing multiple requests.
• Proficiency in MS Office applications.
• Fluent in Turkish and good command of English.
• No restrictions for international travel.

Responsibilities

• Manage customer relationships and support the sales cycle.
• Prepare sales offers and quotations for customers.
• Provide technical and operational support throughout the process.
• Track customer requests and handle after-sales inquiries.
• Ensure compliance with company procedures and regulations.

Skills

Customer relationship management

Sales support

Technical communication

Problem-solving

Organizational skills

Negotiation skills

Proficiency in MS Office

Fluency in Turkish

Good command of English

Education

Bachelor’s degree in Life Sciences, Biotechnology, Chemistry, Biomedical Engineering or related field

Tools

CRM/ERP systems

Job description

Zivak is an international special company providing ready to use LC-MS/MS and HPLC analysis kits in the clinical diagnostic field. Zivak supplies also its own fully automated sample preparation and injection system which enables laboratories around the globe to make efficient use if their LC-MS/MS instruments as well as HPLC instruments in a fast, accurate and cost efficient way.

Role Description

This is a full-time on-site role for a Sales and Support Specialist located in Aydın. The role involves managing customer relationships, preparing sales offers and quotations, and supporting the sales cycle from lead generation to order completion. The Sales and Support Specialist will provide technical and operational support to customers, coordinate with internal teams, and ensure accurate documentation and timely communication throughout the process. The role also includes tracking customer requests, handling after-sales inquiries, and contributing to customer satisfaction while maintaining compliance with company procedures and relevant regulatory requirements.

Qualifications

• Bachelor’s degree in Life Sciences, Biotechnology, Chemistry, Biomedical Engineering, or a related field (or equivalent experience)
• 2+ years of experience in sales support / technical sales/customer support (preferably in laboratory, diagnostics)
• Strong ability to prepare and manage quotations, proforma invoices, pricing, and order documentation
• Ability to understand and communicate technical product information (e.g., IVD kits, LC-MS/MS workflows, laboratory consumables) to customers
• Strong problem-solving skills to handle customer complaints, troubleshooting, and after-sales support professionally
• Excellent communication and negotiation skills; customer-oriented mindset
• Strong organizational skills; ability to manage multiple requests and priorities simultaneously
• Proficiency in MS Office (Excel, Word, PowerPoint); CRM/ERP experience is a plus
• Fluent in Turkish; good command of English (written and spoken)
• No restrictions for international travel / Eligible to travel abroad (no travel restrictions)