Senior Customer Success & Account Leader

Vodafone Group Plc; Fatih; Hybrid; TRY 450,000 - 630,000; Full time

Benefits offered by this job

Vflexy: Flexible Benefits Program

Hybrid working kit

Ergonomic kit allowance

Digital meal voucher

Flexible transportation allowance

Employee assistance hotline & counsell

Comprehensive private health insurance

Discounted deals for products & ser v

Comprehensive private health insurance

Job summary

Vodafone Group Plc is seeking an experienced Customer Success Manager to lead the client relationship lifecycle, from onboarding to renewal, across a portfolio of strategic accounts. You will develop and implement success strategies, align with sales and marketing, and drive adoption and upsell opportunities.

You will collaborate with multi-disciplinary teams to ensure timely deliverables, analyze trends, and communicate insights to executives.

Qualifications

• Minimum 8–10 years of experience in communications or customer success management.
• Strong verbal and written communications, strategic planning, and project management.
• Analytical and process-oriented mindset.
• Ability to collaborate across multiple departments in a deadline-driven environment.
• Proven ability to build relationships with other business areas and stakeholders.
• Experience creating KPI reports for technical and non-technical audiences.

Responsibilities

• Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction.
• Establish relationships as a trusted advisor to ensure continued value of products/services.
• Develop customer-success strategies and best practices, and create customer-support content with input from the creative team.
• Communicate with internal and external senior managers to understand needs and drive retention and growth.
• Maintain customer-success metrics and data as directed.
• Serve as day-to-day contact for accounts, build trust, document opportunities.

Education

Bachelor's degree in Business Management, IT or related field

Tools

MS Office

Job description

Vodafone Group Plc is seeking an experienced Customer Success Manager to lead the client relationship lifecycle, from onboarding to renewal, across a portfolio of strategic accounts. You will develop and implement success strategies, align with sales and marketing, and drive adoption and upsell opportunities.

You will collaborate with multi-disciplinary teams to ensure timely deliverables, analyze trends, and communicate insights to executives.