Postpaid Growth & Retention Lead

Vodafone Group Plc; Fatih; On-site; TRY 350,000 - 540,000; Full time

Benefits offered by this job

Vflexy: Flexible Benefits Program

Hybrid working kit

Ergonomic kit allowance

Digital meal voucher

Flexible transportation allowance

Employee assistance hotline & counsell

Comprehensive private health insurance

Discounted price deals for products &

services

Job summary

Vodafone is hiring for a senior commercial role in Turkey. You will own the postpaid customer base performance, drive revenue growth and retention, and manage key KPIs with data-driven decisions.

You will lead base defense, identify churn risks, and craft growth opportunities through segmentation and customer lifecycle management, coordinating cross-functional teams in an agile squad.

Qualifications

• BSc. degree in business administration, industrial engineering, economics or similar fields of engineering.
• Strong analytical skills and a results-driven mindset.
• Excellent written and verbal communication in English and Turkish.

Responsibilities

• Own and drive the commercial performance of the postpaid customer base by maximizing revenue growth while ensuring sustainable customer retention.
• Drive and manage key commercial KPIs including Postpaid Revenue, Postpaid Churn, Add-On & Out-of-bundle Revenue Performance.
• Define and execute customer base growth and retention strategies through customer insights and data-driven decision making.
• Lead base defense initiatives by identifying churn risks and developing proactive retention actions.
• Identify customer growth opportunities through segmentation, behavioral analytics, and lifecycle management.
• Develop and execute personalized commercial propositions, campaigns, and journeys to maximise customer lifetime value.
• Monitor market trends and competition to identify opportunities and risks.
• Develop forecasts, business cases and scorecards to ensure squad KPIs are met and explain results.

Skills

Commercial mindset

Analytical skills

English proficiency

Turkish proficiency

Education

BSc. degree in business administration, industrial engineering, economics or similar fields of engineering

Job description

Vodafone is hiring for a senior commercial role in Turkey. You will own the postpaid customer base performance, drive revenue growth and retention, and manage key KPIs with data-driven decisions.

You will lead base defense, identify churn risks, and craft growth opportunities through segmentation and customer lifecycle management, coordinating cross-functional teams in an agile squad.