Digital CX Lead — Hybrid, Data-Driven Experience

Vodafone Group Plc; Fatih; Hybrid; TRY 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid working kit

Flexible benefits program

Private health insurance

Digital meal voucher

Transportation allowance

Job summary

Vodafone Group Plc is seeking a Digital CX Lead to shape the customer experience across Vodafone’s digital channels, including the app and website. You will identify pain points, create promoter moments, and drive seamless, customer-centric journeys in collaboration with UX/UI, Product, Commercial and Care teams.

You will analyze feedback, track key metrics, and prepare actionable insights for stakeholders while advocating a customer-first mindset in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business Admin, Engineering, Design or related field.
• 0–2 years in Digital, Customer Experience, Product, Business Analysis or similar.
• Fluent in English; strong analytical and communication skills.

Responsibilities

• Support the end-to-end customer experience across Vodafone’s digital channels.
• Analyze customer feedback, digital analytics and research insights to identify improvement opportunities.
• Contribute to designing and optimizing customer journeys with a customer-first mindset.
• Work with UX/UI Designers, Product Owners, Digital Product and Care teams to improve experiences.
• Monitor CX performance and support action plans to improve key metrics.
• Coordinate cross-functional initiatives and follow up on delivery of CX improvements.
• Help define customer requirements for new digital features and enhancements.
• Prepare presentations, reports and recommendations for stakeholders.
• Build relationships with internal stakeholders and contribute to projects.
• Communicate insights clearly to technical and non-technical audiences.

Skills

Digital CX

Customer Experience

Data analysis

Stakeholder management

Education

Bachelor’s degree in Business Administration, Engineering, Design or related field

Tools

Analytics tools

Job description

Vodafone Group Plc is seeking a Digital CX Lead to shape the customer experience across Vodafone’s digital channels, including the app and website. You will identify pain points, create promoter moments, and drive seamless, customer-centric journeys in collaboration with UX/UI, Product, Commercial and Care teams.

You will analyze feedback, track key metrics, and prepare actionable insights for stakeholders while advocating a customer-first mindset in a fast-paced environment.