Senior Customer Success & Account Leader — Hybrid

Vodafone; Fatih; On-site; TRY 350,000 - 520,000; Full time

Benefits offered by this job

Flexible benefits

Hybrid working kit

Ergonomic kit allowance

Digital meal voucher

Transportation allowance

Employee assistance hotline & counsel

Private health insurance

Discounts on products & services

Job summary

Vodafone Turkey is seeking an experienced Customer Success Manager to lead end-to-end client relationships, onboarding, adoption, and retention within Vodafone Business Technology Solutions (VBTS). You will partner with sales, product, and marketing, shaping customer-success strategies and ensuring ongoing value delivery.

The role requires 10+ years in technical multi-discipline management, exceptional communication, and the ability to influence across departments in a fast-paced, multinational

Qualifications

• Bachelor's degree in Business Management, IT or related field
• Minimum of 10 years of experience in technical multi-discipline management
• Experience in customer-facing service management
• Strong communication and stakeholder management

Responsibilities

• Own the entire relationship with assigned clients from onboarding to retention
• Establish relationships as a trusted advisor to ensure value of products and services
• Develop and maintain customer-success strategies and content with help from the creative team
• Communicate with internal and external senior managers to understand needs and drive retention and growth
• Maintain customer-success metrics and data as directed
• Review the customer journey and use a consultative approach to help clients achieve goals
• Coordinate with project team and third-party providers to deliver on time
• Prepare documentation or visuals of performance; analyze trends and NPS scores
• Collaborate with sales and marketing to boost referrals and develop case studies
• Engage in special projects, events and campaigns
• Manage customer feedback and postmortems

Skills

Verbal communication

Written communication

Strategic planning

Project management

Analytical thinking

Cross-functional collaboration

KPI reporting

Education

Bachelor's degree in Business Management, IT or related field

Tools

MS Office

Job description

Vodafone Turkey is seeking an experienced Customer Success Manager to lead end-to-end client relationships, onboarding, adoption, and retention within Vodafone Business Technology Solutions (VBTS). You will partner with sales, product, and marketing, shaping customer-success strategies and ensuring ongoing value delivery.

The role requires 10+ years in technical multi-discipline management, exceptional communication, and the ability to influence across departments in a fast-paced, multinational