Remote Client Relations & Concierge Support Specialist

Assetara Limited; Seyhan; On-site; TRY 600,000 - 900,000; Full time

Job summary

Assetara Limited is seeking a Client Relationship & Support Specialist to work remotely via the Assetara platform from Adana Dist 8, Turkey. You will be the primary contact for clients, delivering concierge-level account support and coordinating communications within the official workspace.

This role emphasizes CRM administration, strict compliance, data protection, and adherence to security guidelines while avoiding any investment advice or handling client funds.

Qualifications

• Must complete initial training and identity checks.
• Professional remote work discipline and time management.
• Absolute commitment to confidentiality and data protection.

Responsibilities

• Provide professional, warm, accurate, and concise communication within the Assetara workspace.
• Deliver scheduled client calls, review portfolio context, and assist platform navigation while adhering to compliance limits.
• Prioritize unread threads, manage SLA compliance, and conduct authorized proactive outreach to clients.
• Maintain accurate client notes in the CRM without copying unnecessary personal data.
• Escalate and comply with red flag or compliance issues promptly.

Skills

CRM administration

Client communication

Remote work discipline

Tools

CRM tools

Job description

Assetara Limited is seeking a Client Relationship & Support Specialist to work remotely via the Assetara platform from Adana Dist 8, Turkey. You will be the primary contact for clients, delivering concierge-level account support and coordinating communications within the official workspace.

This role emphasizes CRM administration, strict compliance, data protection, and adherence to security guidelines while avoiding any investment advice or handling client funds.