Remote Client Concierge & Relationship Specialist

Assetara Limited; Seyhan; On-site; TRY 300,000 - 600,000; Part time

Job summary

Assetara Limited seeks a remote Client Relationship & Support Specialist to serve as the main point of contact for clients via the Assetara platform, handling CRM tasks and concierge-level support.

The role focuses on client communication, CRM administration, and compliance, with strict adherence to data protection rules and operational guidelines; employment is remote and client-facing within Adana Dist 7, Turkey.

Qualifications

• Professional remote work discipline, time management, and availability window compliance.
• Confidentiality and data protection regulations in handling client data.

Responsibilities

• Provide professional, warm, and concise communication within the Assetara workspace.
• Deliver scheduled client calls and assist clients with platform navigation while adhering to compliance.
• Prioritize unread client threads, manage SLA discipline, and conduct proactive outreach.
• Maintain accurate client notes in the CRM without copying unnecessary personal data.
• Identify and escalate red flags, complaints, or security/incidents per company rules.

Skills

Client communication

CRM administration

SLA management

Escalation

Compliance

Job description

Assetara Limited seeks a remote Client Relationship & Support Specialist to serve as the main point of contact for clients via the Assetara platform, handling CRM tasks and concierge-level support.

The role focuses on client communication, CRM administration, and compliance, with strict adherence to data protection rules and operational guidelines; employment is remote and client-facing within Adana Dist 7, Turkey.