Remote Client Relations & CRM Specialist

Assetara Limited; Çankaya; Sur place; TRY 450 000 - 650 000; Plein temps

Résumé du poste

Assetara Limited in Ankara (Turkey) seeks a remoteClient Relationship & Support Specialist to act as a primary contact for clients on the Assetara platform. You will handle client communications, CRM records, and concierge-level support, while ensuring privacy and compliance.

The role emphasizes professional remote work discipline, adherence to security policies, and proactive escalation of issues to protect client data and platform integrity.

Qualifications

• Strict adherence to operational, security, and compliance guidelines.
• Professional remote work discipline and time management.
• Confidentiality and data protection in handling client data.
• Anti-fraud protocols and compliance with company rules.

Responsabilités

• Provide professional, warm, and concise client communication within the Assetara workspace and approved tools.
• Deliver scheduled client calls, review portfolio context in advance, and assist clients with platform navigation while strictly adhering to compliance limits.
• Prioritize unread client threads, handle SLA compliance disciplines, and conduct authorized proactive outreach to clients.
• Maintain accurate, timely, and complete client notes within the system without copying unnecessary personal data.
• Immediately identify and elevate red flags, complaints, security incidents, or matters outside authorized boundaries according to company compliance rules.

Connaissances

Client communication

CRM administration

Remote work discipline

Time management

Data protection

Description du poste

Assetara Limited in Ankara (Turkey) seeks a remoteClient Relationship & Support Specialist to act as a primary contact for clients on the Assetara platform. You will handle client communications, CRM records, and concierge-level support, while ensuring privacy and compliance.

The role emphasizes professional remote work discipline, adherence to security policies, and proactive escalation of issues to protect client data and platform integrity.