Remote Client Concierge & Support Specialist

Assetara Limited; Çankaya; On-site; TRY 40,000 - 60,000; Full time

Job summary

Assetara Limited is seeking a dedicated Client Relationship & Support Specialist to join our team remotely from Ankara Dist 4, Turkey. You will act as a key contact for clients, providing concierge-level account assistance and CRM administration within the Assetara platform.

The role emphasizes client communication, platform navigation support, and strict adherence to compliance rules, with no advisory or broker responsibilities. Remote, full-time position within Turkey.

Qualifications

• Professional remote work discipline and reliable time management.
• Strong communication skills for client interactions in Assetara workspace.

Responsibilities

• Provide professional, warm, and concise client communication exclusively within the Assetara workspace and approved tools.
• Deliver scheduled client calls, review portfolio context in advance, and assist clients with platform navigation within compliance limits.
• Prioritize unread client threads, manage SLA compliance, and conduct proactive outreach to clients.
• Maintain accurate, timely client notes in the CRM while avoiding unnecessary personal data copying.
• Identify red flags, complaints, or security issues and escalate them in line with compliance rules.

Skills

Remote work discipline

Time management

Communication

Tools

CRM software

Job description

Assetara Limited is seeking a dedicated Client Relationship & Support Specialist to join our team remotely from Ankara Dist 4, Turkey. You will act as a key contact for clients, providing concierge-level account assistance and CRM administration within the Assetara platform.

The role emphasizes client communication, platform navigation support, and strict adherence to compliance rules, with no advisory or broker responsibilities. Remote, full-time position within Turkey.