Remote Client Relations & Support Specialist

Assetara Limited; Seyhan; On-site; TRY 40,000 - 68,000; Full time

Job summary

Assetara Limited is seeking a Client Relationship & Support Specialist (Adana Dist 6, Turkey) to act as a key contact for clients, providing concierge-level account assistance and remote support via the Assetara platform. The role focuses on client communication, CRM administration, and compliance-aligned service, not on regulated brokerage activities.

Responsibilities include client calls, platform navigation assistance, SLA management, and escalation of issues per compliance rules, while

Qualifications

• Strict adherence to operational, security, and compliance guidelines, including completion of initial training and identity checks.
• Professional remote work discipline, time management and availability window compliance.
• Absolute commitment to confidentiality and data protection; handle client data only per documented instructions.
• Anti-fraud protocols are to be followed; avoid unapproved channels or sharing sensitive data.

Responsibilities

• Provide professional, warm client communication within Assetara workspace and approved tools.
• Deliver concierge support with scheduled client calls and platform navigation assistance.
• Prioritize unread client threads, maintain SLA discipline, and perform proactive client outreach.
• Maintain accurate client notes in the CRM without exposing personal data.
• Identify and escalate red flags or compliance issues per company rules.

Job description

Assetara Limited is seeking a Client Relationship & Support Specialist (Adana Dist 6, Turkey) to act as a key contact for clients, providing concierge-level account assistance and remote support via the Assetara platform. The role focuses on client communication, CRM administration, and compliance-aligned service, not on regulated brokerage activities.

Responsibilities include client calls, platform navigation assistance, SLA management, and escalation of issues per compliance rules, while