Remote Client Relationship & Concierge Support Specialist

Assetara Limited; Fatih; On-site; TRY 200,880 - 290,160; Full time

Job summary

Assetara Limited in Istanbul, Turkey, seeks a Client Relationship & Support Specialist to be the main contact for clients on the Assetara platform. You will deliver concierge-level account assistance and ensure smooth platform navigation while upholding compliance.

This role focuses on client communication, CRM administration, and proactive support, operating remotely within approved tools. You will coordinate with the Broker department to maintain accurate notes and respond promptly to

Responsibilities

• Provide professional, warm, and concise client communication within the Assetara workspace and approved tools.
• Deliver concierge support with scheduled client calls and assist platform navigation while following compliance limits.
• Prioritize unread client threads, manage SLA compliance, and perform proactive outreach to clients.
• Maintain accurate client notes in the CRM without exposing unnecessary personal data.
• Identify red flags or compliance issues and escalate following company rules.

Job description

Assetara Limited in Istanbul, Turkey, seeks a Client Relationship & Support Specialist to be the main contact for clients on the Assetara platform. You will deliver concierge-level account assistance and ensure smooth platform navigation while upholding compliance.

This role focuses on client communication, CRM administration, and proactive support, operating remotely within approved tools. You will coordinate with the Broker department to maintain accurate notes and respond promptly to