Process Design and Management Manager

Intertech Information Technology and Marketing Inc.; Fatih; On-site; TRY 180,000 - 280,000; Full time

Benefits offered by this job

Learning & development

International projects

Exposure to new technologies

Flexible hours

Recreation space

Job summary

Intertech Information Technology and Marketing Inc. seeks an experienced IT Process Manager to analyze and model IT processes, primarily in the finance/banking sector, using BPMN 2.0. You will run stakeholder workshops and drive improvements in ARIS/Visio.

You will design target state models, ensure BRSA/GDPR/ISO 27001/PCI-DSS alignment, and monitor KPIs while collaborating with IT process owners, operations, and product teams. Istanbul-based role with flexible hours.

Qualifications

• 10+ years of experience in process analysis or IT process management.
• At least five years of experience in team management.
• Fluent in English to engage with international literature, technologies, and business partners.
• Preferrably experience in finance/banking sector.
• Knowledge of BPMN 2.0 process modeling.
• Knowledge of BRSA IT regulations.

Responsibilities

• Analyze existing IT processes (Current State) through stakeholder workshops and document findings in BPMN 2.0.
• Design improved future state (Target State) process models and implement them in ARIS.
• Integrate regulatory requirements (BRSA, GDPR, ISO 27001, PCI-DSS) into process design.
• Manage workload, priority, and resource utilization in their area of responsibility.
• Conduct process maturity assessments and develop improvement roadmaps.
• Define, monitor, and report process KPIs to senior management.
• Collaborate closely with IT process owners, operations, and product teams.

Skills

Process analysis

IT process management

Team management

English fluency

Workshop facilitation

Stakeholder management

ITIL 4

Education

ITIL 4 Basic certification

Tools

Jira

ARIS

Visio

Job description

• 10+ years of experience in process analysis or IT process Management
• At least five year experienced in team Management
• Fluent in English to manage international literature, technologies, and business partners.
• Preferably experience in a similar role in the finance/banking sector
• Practical experience in BPMN 2.0 process modeling
• ITIL 4 Basic certification
• Experience in the banking or financial services sector
• Knowledge of BRSA (Banking Regulation and Supervision Agency) IT regulations
• Strong workshop facilitation and stakeholder management skills
• Knowledge of Jira or other ITSM tools
• Experience with ARIS / Visio process modeling platforms

What You'll Do

• Analyze existing IT processes (Current State) through stakeholder workshops and document findings in BPMN 2.0.
• Design improved future state (Target State) process models and implement them in ARIS
• Integrate regulatory requirements (BRSA, GDPR, ISO 27001, PCI-DSS) into process design
• Managing workload, priority, and resource utilization in their area of responsibility
• Conduct process maturity assessments and develop improvement roadmaps
• Define, monitor, and report process KPIs to senior management.
• Collaborate closely with IT process owners, operations, and product teams

Why Intertech

At Intertech, we are trying to make sure that you work free of worries with the benefits we offer;

• Continuous learning and development opportunities by working with experts and training facilities via Inter Academy,
• Opportunity to work in international projects,
• Opportunity to work with new & trend technologies,
• Flexible working hours (08:00-17:00, 09:00-18:00, 10:00-19:00),
• Recreation space: Gym, PlayStation, pinball, table tennis, basketball court, coffee shop & cafe, resting rooms.

Our technology and innovative products have been recognized by the many prestigious national and international awards since 1987. Here's a selection of our latest achievements:

Special Contribution to the Turkish Economy Award – Turkey-Based Software Manufacturer, 1st Place

Finance and Banking Software Category, 1st Place

Turkey-Based Sectoral Software Manufacturer Category, 1st Place

Silver Award – Most Admired Social Responsibility Project by Youth, From Waste to Future” Project

Winner of the Innovative Project of the Year, MobilDeniz Vision Pro

• Youthall: https://www.youthall.com/en/intertech/

You will be a member of a dynamic team and a big family. We say join us!