Onsite IT Support Pro — VIP Tech Bar & Field Roles

iSoftStone, Inc.

Seyhan

On-site

TRY 180,000 - 280,000

Full time

14 days+

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Job summary

iSoftStone, Inc. is seeking a Field Services Specialist to provide on-site IT support across multiple sites in Adana. You will handle end-user issues, install and configure hardware, and ensure systems run smoothly.

The role requires hands-on experience, travel between sites, strong knowledge of Windows and MacOS, devices, printers, and basic network troubleshooting. ITSM tools like ServiceNow will be used for ticket handling and coordination with vendors.

Qualifications

Hands-on IT support experience in field environments.
Proficient with Windows and MacOS, printers, and mobile devices.
Able to travel between sites and work onsite in Adana.
Experience with incident management in ITSM tools.

Responsibilities

Provide onsite IT end-user support including incident resolution, installation, maintenance, and troubleshooting of IT systems and equipment.
Deliver VIP and Tech Bar support, including remote and onsite troubleshooting and system configuration guidance.
Manage end-to-end lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes.
Coordinate with vendors and third parties for repairs, onsite activities, and equipment logistics.
Participate in IT projects, new site openings, hypercare activities, and special initiatives.
Provide after-hours or escalation support for plant-critical issues when required.