Onsite IT Field Technician - VIP & Tech Bar Support

iSoftStone; Akdeniz; On-site; TRY 120,000 - 180,000; Full time

Job summary

iSoftStone is seeking a Field Services Specialist in Mersin, Türkiye to deliver on-site IT end-user support, incident resolution, and hardware maintenance for end-user devices across sites.

You will manage asset lifecycle, coordinate with vendors, support VIP and Tech Bar services, and participate in site openings and hypercare. Travel between sites is required, and English documentation is used for coordination.

Qualifications

• Minimum 3+ years of hands-on field IT support experience.
• Strong knowledge of Windows, MacOS, mobile devices, printers, and basic network troubleshooting.
• Experience with hardware replacement, imaging, configuration, and end-user support.
• Ability to travel between sites and work in onsite environments.
• Experience using ITSM tools (ServiceNow or equivalent) for ticket handling.
• Basic English reading and writing skills for documentation and vendor coordination.
• Relevant technical certifications (e.g., Microsoft MCP/MCSA) are a plus.

Responsibilities

• Provide onsite IT end user support including incident resolution, installation, maintenance, and troubleshooting of IT systems and equipment.
• Deliver VIP and Tech Bar support, including remote and onsite troubleshooting and system configuration guidance.
• Manage the end-to-end lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes.
• Coordinate with vendors and third parties for repairs, onsite activities, and equipment logistics.
• Participate in IT projects, new site openings, hypercare activities, and special initiatives.
• Provide after-hours or escalation support for plant-critical issues when required.

Skills

Field IT support

Windows expertise

MacOS expertise

Network troubleshooting

Hardware replacement

ITSM tools

Ticket handling

English skills

Professional certs

Tools

ServiceNow

Job description

iSoftStone is seeking a Field Services Specialist in Mersin, Türkiye to deliver on-site IT end-user support, incident resolution, and hardware maintenance for end-user devices across sites.

You will manage asset lifecycle, coordinate with vendors, support VIP and Tech Bar services, and participate in site openings and hypercare. Travel between sites is required, and English documentation is used for coordination.