Onsite IT Support Pro — Field Technician

iSoftStone, Inc.; Süleymanpaşa; On-site; TRY 170,000 - 260,000; Full time

Job summary

iSoftStone, Inc. is seeking a Field Services Specialist to provide hands-on on-site IT support across the Tekirdağ area. The role focuses on end-user support and devices, including setup, maintenance, and incident resolution.

You must be able to travel between sites and work in fast-paced environments with basic English for documentation and vendor coordination. The role also involves handling IT asset life cycles, coordinating with vendors, and participating in site openings and special

Qualifications

• Minimum 3+ years of hands-on field IT support experience.
• Strong knowledge of Windows, MacOS, mobile devices, printers, and basic network troubleshooting.
• Experience with hardware replacement, imaging, configuration, and end-user support.
• Ability to travel between sites and work in onsite environments.
• Experience using ITSM tools (ServiceNow or equivalent) for ticket handling.
• Basic English reading and writing skills for documentation and vendor coordination.
• Relevant technical certifications (e.g., Microsoft MCP/MCSA) are a plus.

Responsibilities

• Provide onsite IT end user support including incident resolution, installation, maintenance, and troubleshooting of IT systems and equipment.
• Deliver VIP and Tech Bar support, including remote and onsite troubleshooting and system configuration guidance
• Manage the end-to-end lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes
• Coordinate with vendors and third parties for repairs, onsite activities, and equipment logistics
• Participate in IT projects, new site openings, hypercare activities, and special initiatives
• Provide after-hours or escalation support for plant-critical issues when required

Skills

Field IT support

On-site troubleshooting

Windows

MacOS

Mobile devices

Printers

Network troubleshooting

ITSM tools

Tools

ServiceNow

Job description

iSoftStone, Inc. is seeking a Field Services Specialist to provide hands-on on-site IT support across the Tekirdağ area. The role focuses on end-user support and devices, including setup, maintenance, and incident resolution.

You must be able to travel between sites and work in fast-paced environments with basic English for documentation and vendor coordination. The role also involves handling IT asset life cycles, coordinating with vendors, and participating in site openings and special