Onsite IT Field Support Specialist

Celestial Stars Arts Academy; Konak; On-site; TRY 180,000 - 240,000; Full time

Job summary

iSoftStone is seeking an IT Support Specialist to deliver onsite end-user support and field IT services. The role involves supporting Windows, MacOS, mobile devices, printers, and basic networks across İzmir sites, with travel between locations.

You will handle incidents, asset management, and coordinate with vendors. Knowledge of ITSM tools like ServiceNow and English documentation is beneficial. The position is full-time and on-site in Turkey.

Qualifications

• 3+ years of hands-on field IT support experience
• Strong knowledge of Windows, MacOS, mobile devices, printers, and basic network troubleshooting
• Experience with hardware replacement, imaging, configuration, and end-user support
• Ability to travel between sites and work in onsite environments
• Experience using ITSM tools (ServiceNow or equivalent) for ticket handling
• Basic English reading and writing skills for documentation and vendor coordination
• Relevant technical certifications (e.g., Microsoft MCP/MCSA) are a plus

Responsibilities

• Provide onsite IT end user support including incident resolution, installation, maintenance, and troubleshooting of IT systems and equipment
• Deliver VIP and Tech Bar support, including remote and onsite troubleshooting and system configuration guidance
• Manage the end-to-end lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes
• Coordinate with vendors and third parties for repairs, onsite activities, and equipment logistics
• Participate in IT projects, new site openings, hypercare activities, and special initiatives
• Provide after-hours or escalation support for plant-critical issues when required

Skills

Windows

MacOS

Mobile devices

Printers

Network troubleshooting

ITSM tools

ServiceNow

Imaging

Hardware replacement

End-user support

Certifications (MCP/MCSA)

Tools

ServiceNow

Job description

iSoftStone is seeking an IT Support Specialist to deliver onsite end-user support and field IT services. The role involves supporting Windows, MacOS, mobile devices, printers, and basic networks across İzmir sites, with travel between locations.

You will handle incidents, asset management, and coordinate with vendors. Knowledge of ITSM tools like ServiceNow and English documentation is beneficial. The position is full-time and on-site in Turkey.