Onsite IT Support Specialist: Field & VIP Tech Bar

iSoftStone; Konak; On-site; TRY 96,000 - 144,000; Full time

Job summary

iSoftStone is seeking an IT Support Specialist for on-site field support in Izmir, Türkiye. You will handle end-user IT issues, hardware imaging, and asset lifecycle, while coordinating with vendors and internal teams to ensure smooth operations.

The role requires hands-on experience, ability to travel between sites, and basic English documentation skills. Join a global IT services company delivering value across 90,000+ employees worldwide.

Qualifications

• Minimum 3+ years of hands-on field IT support experience.
• Strong knowledge of Windows, MacOS, mobile devices, printers, and basic network troubleshooting.
• Experience with hardware replacement, imaging, configuration, and end-user support.
• Ability to travel between sites and work in onsite environments.
• Experience using ITSM tools (ServiceNow or equivalent) for ticket handling.
• Basic English reading and writing skills for documentation and vendor coordination.
• Relevant technical certifications (e.g., Microsoft MCP/MCSA) are a plus.

Responsibilities

• Provide onsite IT end user support including incident resolution, installation, maintenance, and troubleshooting of IT systems and equipment.
• Deliver VIP and Tech Bar support, including remote and onsite troubleshooting and system configuration guidance.
• Manage the end-to-end lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes.
• Coordinate with vendors and third parties for repairs, onsite activities, and equipment logistics.
• Participate in IT projects, new site openings, hypercare activities, and special initiatives.
• Provide after-hours or escalation support for plant-critical issues when required.

Skills

Field IT support

Windows

MacOS

Mobile devices

Printers

Network troubleshooting

ITSM ticketing

English documentation

Technical certifications

Tools

ServiceNow

Job description

iSoftStone is seeking an IT Support Specialist for on-site field support in Izmir, Türkiye. You will handle end-user IT issues, hardware imaging, and asset lifecycle, while coordinating with vendors and internal teams to ensure smooth operations.

The role requires hands-on experience, ability to travel between sites, and basic English documentation skills. Join a global IT services company delivering value across 90,000+ employees worldwide.