Onsite IT Support Specialist - Field Services

iSoftStone, Inc.

Turkey

On-site

TRY 120,000 - 180,000

Full time

14 days+

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Job summary

iSoftStone, Inc. in Istanbul, Turkey is seeking a Field Services Specialist to deliver on-site IT end-user support across locations. The role focuses on field support operations, incident resolution, installation, maintenance, and troubleshooting of IT systems and equipment.

You will handle VIP and Tech Bar support, manage IT assets, coordinate with vendors, and participate in site openings and special projects. Fluent English and Turkish are required; some travel between sites is expected.

Qualifications

3+ years of hands-on field IT support experience.
Strong knowledge of Windows, MacOS, mobile devices, printers.
Experience with hardware replacement, imaging, and end-user support.
Able to travel between sites and work onsite environments.
Experience using ITSM tools (ServiceNow) for ticket handling.
Fluent in English and Turkish with strong communication skills.

Responsibilities

Provide onsite IT end user support including incident resolution, installation, maintenance, and troubleshooting.
Deliver VIP and Tech Bar support, including remote and onsite troubleshooting and system configuration guidance.
Manage the end-to-end lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes.
Coordinate with vendors and third parties for repairs, onsite activities, and equipment logistics.
Participate in IT projects, new site openings, hypercare activities, and special initiatives.
Provide after-hours or escalation support for plant-critical issues when required.