Onsite IT Support Specialist (Field & VIP Tech Bar)

iSoftStone, Inc.

Manisa

On-site

TRY 180,000 - 240,000

Full time

14 days+

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Job summary

iSoftStone, Inc. in Turkey is seeking an experienced Field Services Specialist to provide onsite IT end-user support across multiple sites, handling incidents, installations, and troubleshooting of IT systems and equipment.

The role requires hands-on experience with Windows and macOS, mobile devices, printers, and basic networking, plus ITSM ticket handling using ServiceNow. Travel between sites is expected, with strong documentation skills.

Qualifications

3+ years of hands-on field IT support experience.
Strong knowledge of Windows, MacOS, mobile devices, printers, and basic network troubleshooting.
Experience with hardware replacement, imaging, configuration, and end-user support.
Ability to travel between sites and work onsite environments.
Experience using ITSM tools (ServiceNow or equivalent) for ticket handling.
Basic English reading and writing skills for documentation and vendor coordination.

Responsibilities

Provide onsite IT end user support including incident resolution, installation, maintenance, and troubleshooting of IT systems and equipment.
Deliver VIP and Tech Bar support, including remote and onsite troubleshooting and system configuration guidance.
Manage the end-to-end lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes.
Coordinate with vendors and third parties for repairs, onsite activities, and equipment logistics.
Participate in IT projects, new site openings, hypercare activities, and special initiatives.
Provide after-hours or escalation support for plant-critical issues when required.