Onsite IT Field Services Specialist

iSoftStone; İzmit; On-site; TRY 120,000 - 180,000; Full time

Job summary

iSoftStone is seeking a Field Services Specialist to provide on‑site IT end‑user support at İzmit, Turkey, focusing on hands‑on technical tasks and quick incident resolution. The role requires travel between sites and strong hardware/software troubleshooting skills.

The ideal candidate has 3+ years of field IT experience, knowledge of Windows, MacOS, mobile devices, printers, and basic network issues, and can document workflows in English.

Qualifications

• 3+ years of hands‑on field IT support experience.
• Experience with hardware replacement, imaging, configuration, and end‑user support.
• Ability to travel between sites and work in onsite environments.
• Basic English reading and writing skills for documentation and vendor coordination.
• Relevant technical certifications (e.g., MCP/MCSA) are a plus.

Responsibilities

• Provide onsite IT end user support including incident resolution, installation, maintenance, and troubleshooting of IT systems and equipment.
• Deliver VIP and Tech Bar support, including remote and onsite troubleshooting and system configuration guidance.
• Manage the end‑to‑end lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes.
• Coordinate with vendors and third parties for repairs, onsite activities, and equipment logistics.
• Participate in IT projects, new site openings, hypercare activities, and special initiatives.
• Provide after‑hours or escalation support for plant‑critical issues when required.

Skills

Windows OS

MacOS

Mobile devices

Printers

Network troubleshooting

ITSM tools

English documentation

Certifications

Tools

ServiceNow

Job description

iSoftStone is seeking a Field Services Specialist to provide on‑site IT end‑user support at İzmit, Turkey, focusing on hands‑on technical tasks and quick incident resolution. The role requires travel between sites and strong hardware/software troubleshooting skills.

The ideal candidate has 3+ years of field IT experience, knowledge of Windows, MacOS, mobile devices, printers, and basic network issues, and can document workflows in English.