Onsite IT Support Specialist — Field Services Expert

iSoftStone; Manisa; On-site; TRY 120,000 - 160,000; Full time

Job summary

iSoftStone is seeking an IT Support Specialist for on-site field operations in Manisa, Türkiye. The role focuses on end-user support and device-related services across multiple sites.

You will handle incident resolution, installation, and configuration, while coordinating with vendors and internal teams. Travel between sites is required, and basic English for documentation is expected.

Qualifications

• 3+ years of hands-on field IT support experience.
• Proficient with Windows, MacOS, mobile devices and printers.
• Experience with ITSM tools for ticket handling (ServiceNow or equivalent).

Responsibilities

• Provide onsite IT end user support including incident resolution, installation, maintenance, and troubleshooting of IT systems and equipment.
• Deliver VIP and Tech Bar support, including remote and onsite troubleshooting and system configuration guidance.
• Manage the end-to-end lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes.
• Coordinate with vendors and third parties for repairs, onsite activities, and equipment logistics.
• Participate in IT projects, new site openings, hypercare activities, and special initiatives.
• Provide after-hours or escalation support for plant‑critical issues when required.

Skills

Windows

MacOS

Mobile devices

Printers

Basic network troubleshooting

End-user support

Field IT support

Education

Microsoft MCP/MCSA

Tools

ServiceNow

Job description

iSoftStone is seeking an IT Support Specialist for on-site field operations in Manisa, Türkiye. The role focuses on end-user support and device-related services across multiple sites.

You will handle incident resolution, installation, and configuration, while coordinating with vendors and internal teams. Travel between sites is required, and basic English for documentation is expected.