Luxury Restaurant Team Leader — Guest Experience & Training

Accor; Fatih; On-site; TRY 140,000 - 210,000; Full time

Job summary

Raffles Istanbul seeks an experienced team leader for luxury hospitality, restaurant operations and guest service excellence. You will guide a diverse team, train staff, and drive service recovery while maintaining Turkish and English communication with guests.

The role requires strong knowledge of food, beverages, wine, and familiarity with LQA standards, plus experience with Micros POS. Fluency in Turkish and English is essential for daily guest interactions and team leadership.

Qualifications

• Luxury hospitality and exceptional service focus required.
• Fluency in Turkish and English is essential, written and spoken.
• Experience in a luxury hotel environment is an asset.
• Ability to lead, motivate and train a service team; shift planning.

Responsibilities

• Lead, motivate and train a service team to deliver exceptional guest experiences.
• Oversee restaurant operations, guest satisfaction and service recovery.
• Plan shifts, coordinate with bartenders and servers to ensure smooth service.
• Uphold luxury service standards including LQA and beverages knowledge.

Skills

Luxury hospitality passion

Interpersonal skills

Attention to detail

Diversity mindset

Proactive problem solving

Guest complaints handling

Turkish and English fluency

Lead, motivate and train team

Food, beverages & wine knowledge

LQA familiarity

Tools

Micros POS systems

Job description

Raffles Istanbul seeks an experienced team leader for luxury hospitality, restaurant operations and guest service excellence. You will guide a diverse team, train staff, and drive service recovery while maintaining Turkish and English communication with guests.

The role requires strong knowledge of food, beverages, wine, and familiarity with LQA standards, plus experience with Micros POS. Fluency in Turkish and English is essential for daily guest interactions and team leadership.