Assistant Restaurant Manager

Raffles Hotels & Resorts; Fatih; On-site; TRY 335,000 - 580,000; Full time

Job summary

Raffles Istanbul is seeking an experienced team leader with a passion for luxury hospitality, restaurant operations, and exceptional guest service. The ideal candidate will lead, motivate, and train a restaurant service team, with strong communication skills and a proactive approach to guest satisfaction and service recovery.

Fluency in Turkish and English, knowledge of food, beverages and wine, and familiarity with LQA standards and Micros POS systems are highly valued.

Qualifications

• Passion for luxury hospitality and exceptional service.
• Strong interpersonal and communication skills.
• Fluency in Turkish and English, both written and spoken.
• Ability to lead, motivate and train a service team, with experience in shift planning and daily restaurant operations.
• Strong knowledge of food, beverages and wine, with familiarity with luxury service standards, including LQA.
• Working knowledge of restaurant POS systems, preferably Micros.

Responsibilities

• Lead, motivate and train a service team, with shift planning for daily restaurant operations.
• Maintain guest satisfaction and proactively manage service recovery.
• Collaborate with other departments to ensure seamless guest experiences.

Skills

Leadership

Communication

Guest service

Turkish fluency

English fluency

Proactive problem solving

Tools

Micros POS

Job description

Company Description

Raffles Hotels & Resorts is a world-renowned luxury hospitality brand, known for timeless elegance, legendary service, and unforgettable guest experiences. Each Raffles hotel is more than a destination — it is a story waiting to be discovered.

Company Description

Raffles Hotels & Resorts is a world-renowned luxury hospitality brand, known for timeless elegance, legendary service, and unforgettable guest experiences. Each Raffles hotel is more than a destination — it is a story waiting to be discovered. At Raffles Istanbul, modern luxury meets the rich spirit of a city where continents connect. With effortless grace, contemporary design blends with traditional elegance, creating a unique sense of place that mirrors Istanbul’s vibrant energy and deep history.

Perched above the Bosphorus, within the heart of Zorlu Center — Istanbul’s hub for art, fashion, and gastronomy — Raffles Istanbul offers sweeping views from the Black Sea to the Marmara Sea, embracing the shimmering waters and three iconic bridges between Europe and Asia. Here, every moment is transformed into an extraordinary memory, shaped by genuine warmth, sophistication, and heart.

Joining Raffles means joining a brand with a rich history, a prestigious reputation, and limitless opportunities for growth. You will be part of a global family where your talents are recognized, your individuality celebrated, and your career supported. Discover your potential and craft a rewarding future with Raffles.

At Raffles, this journey is guided by a clear philosophy:

• Start with Respect — Respect creates a foundation for positive relationships.
• Belonging follows — When people feel respected, they are more likely to feel they belong.
• This leads to Integrity — A sense of belonging inspires trust and a deep commitment to doing what’s right.
• Empowerment then becomes possible — With trust and integrity in place, people feel empowered to make decisions and take action.
• Finally, this journey brings us to Excellence — Empowerment fosters the motivation and confidence needed to achieve our highest standards.

Job Description

We are looking for an experienced team leader with a passion for luxury hospitality, restaurant operations, and exceptional guest service. The ideal candidate will have strong communication skills, the ability to lead, motivate, and train a team, and a proactive approach to guest satisfaction and service recovery. Fluency in Turkish and English, strong knowledge of food, beverages, and wine, familiarity with LQA standards, and preferably experience with Micros POS systems are required.

Qualifications

• Passion for luxury hospitality and exceptional service
• Strong interpersonal and communication skills
• Attention to detail and commitment to excellence
• Ability to work as part of a diverse, dynamic team
• Previous experience in a luxury hotel environment is an asset
• A proactive, solution-oriented approach
• Ability to handle guest complaints and manage service recovery effectively.
• Fluency in Turkish and English, both written and spoken.
• Proven ability to lead, motivate and train a service team, with experience in shift planning and daily restaurant operations.
• Strong knowledge of food, beverages and wine, with familiarity with luxury service standards, including LQA.
• Working knowledge of restaurant POS systems, preferably Micros.

Additional Information

Privacy Notice for Job Applicants

Zorlu Yapı Yatırım Anonim Şirketi Zorlu Center Otelcilik Şubesi, located at Levazım Mah. Vadi Cad. Zorlu Center No:2 İç Kapı No: 170 Beşiktaş/İstanbul, acting as a data controller (the "Company" / "Zorlu"), places the utmost importance on the protection of your personal data. Accordingly, our Company processes the personal data of job applicants in full compliance with the provisions of the Personal Data Protection Law No. 6698 (the "Law" / "PDPL"). For detailed information on how your personal data is processed, please refer to our Privacy Notice for Job Candidates. https://rafflesistanbul.guestservice.app/blank/153/51772