Luxury Reservations Specialist: Upsell & Bespoke Experience

Accor; Fatih; Vor Ort; TRY 120.000 - 200.000; Vollzeit

Zusammenfassung

Rixos Hotels is seeking a Reservation Executive for Rixos Tersane İstanbul to join our luxury team. You will handle individual and group reservations via phone, email, and online channels, ensuring accuracy, guest profiles, and brand standards.

The ideal candidate has at least 3 years in a luxury or 5-star hotel, strong English communication, and proficiency with Opera PMS and CRM systems. Shift flexibility including weekends is required for this role.

Qualifikationen

• Minimum 3 years of experience in a luxury or 5-star hotel environment.
• Excellent verbal and written English communication.
• Strong knowledge of Opera PMS, CRM systems, and online booking channels.
• Highly detail-oriented with strong organizational and multitasking skills.
• Guest-focused and sales-driven with a polished, professional service approach.
• Ability to work under pressure and maintain accuracy; shifts including weekends.

Aufgaben

• Manage all individual and group reservation requests by phone, email, and online channels in a timely, professional, and brand-aligned manner.
• Ensure reservations are accurately created and maintained with guest profiles, preferences, and special requests.
• Maintain up-to-date knowledge of room categories, rates, packages, promotions, and hotel services.
• Upsell and cross-sell in line with revenue objectives while demonstrating strong product knowledge.
• Collaborate with Front Office, Sales, and Revenue Management to optimize inventory and revenue.
• Adhere to policies on payments, cancellations, amendments, and data protection.
• Anticipate guest needs and personalize reservations to deliver a bespoke luxury experience.
• Handle VIP, corporate, and special requests with confidentiality and care.
• Prepare and submit daily, weekly, and monthly reservation reports.
• Build relationships with travel agents, corporate partners, and internal departments.
• Participate in trainings and contribute to service standards improvement.

Kenntnisse

English proficiency

Guest-focused service

Sales-driven mindset

Tools

Opera PMS

CRM systems

Online booking channels

Jobbeschreibung

Rixos Hotels is seeking a Reservation Executive for Rixos Tersane İstanbul to join our luxury team. You will handle individual and group reservations via phone, email, and online channels, ensuring accuracy, guest profiles, and brand standards.

The ideal candidate has at least 3 years in a luxury or 5-star hotel, strong English communication, and proficiency with Opera PMS and CRM systems. Shift flexibility including weekends is required for this role.