Italian Customer Care Advisor

Concentrix; Fatih; Vor Ort; TRY 30.000 - 42.000; Vollzeit

Zusammenfassung

Concentrix is seeking an Italian-speaking Customer Service Advisor I to handle inbound/outbound calls and online inquiries, resolving routine problems and ensuring quality service for clients. You will greet customers professionally, maintain knowledge of client products, document interactions accurately, and work to meet KPIs while identifying opportunities to offer additional products or services.

The role operates in a fast-paced environment with training and development opportunities to

Qualifikationen

• High school diploma with 3–6 months of relevant experience preferred.
• Strong customer service orientation.
• Excellent written and verbal communication skills.

Aufgaben

• Meet contractual KPIs and ensure quality service.
• Clarify customer requirements and provide resolutions.
• Demonstrate empathy and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work notes in the system.
• Participate in activities to improve customer satisfaction.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Kenntnisse

Customer service orientation

Strong communication

Attention to detail

Teamwork

Flexibility

Ausbildung

High school diploma

Tools

PC Knowledge

Jobbeschreibung

Concentrix is seeking an Italian-speaking Customer Service Advisor I to handle inbound/outbound calls and online inquiries, resolving routine problems and ensuring quality service for clients. You will greet customers professionally, maintain knowledge of client products, document interactions accurately, and work to meet KPIs while identifying opportunities to offer additional products or services.

The role operates in a fast-paced environment with training and development opportunities to