Dutch Customer Support Specialist

Concentrix; Fatih; On-site; TRY 240,000 - 360,000; Full time

Job summary

Concentrix is seeking a Customer Service Associate to handle inbound/outbound Dutch-language inquiries and online contacts. You will resolve routine problems, greet customers professionally, and use tools to document interactions while meeting client KPIs.

The role requires a high school diploma and strong communication, empathy, and multitasking abilities. You’ll work in a fast-paced environment, collaborating with teammates to optimize customer satisfaction.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Demonstrate patience in all customer contact situations.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet.
• Ensure service meets contractual KPIs.
• Clarify requirements; provide resolutions using tools and resources.
• Greet customers professionally and maintain empathy.
• Document and retrieve information in call tracking database.
• Suggest additional products and services when appropriate.

Skills

Customer service orientation

Communication skills

PC knowledge

Attention to detail

Teamwork

Empathy

Multitasking

Education

High school diploma

Job description

Concentrix is seeking a Customer Service Associate to handle inbound/outbound Dutch-language inquiries and online contacts. You will resolve routine problems, greet customers professionally, and use tools to document interactions while meeting client KPIs.

The role requires a high school diploma and strong communication, empathy, and multitasking abilities. You’ll work in a fast-paced environment, collaborating with teammates to optimize customer satisfaction.