Ukrainian-Speaking Customer Care Advisor

Concentrix; Fatih; On-site; TRY 180,000 - 300,000; Full time

Job summary

Concentrix is seeking a Ukrainian-speaking Customer Service Advisor I in Turkey to handle inbound and outbound calls and online inquiries. You will deliver courteous service, resolve routine issues, and suggest additional products or services while meeting contractual KPIs.

The role requires a high school diploma and strong computer skills, with the ability to multitask in a fast-paced environment. Teamwork and patience are essential in this busy setting.

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Excellent written and verbal communication skills.
• Strong computer navigation skills.
• Able to multitask in a fast-paced environment.
• Reliable with attention to detail.

Responsibilities

• Meet contractual KPIs while servicing customers.
• Clarify requirements and provide resolutions.
• Greet customers courteously and professionally.
• Maintain knowledge of products and services.
• Document interactions and update accounts.
• Respond to inquiries using published materials.
• Suggest additional products and services.

Skills

Customer service

Communication

Computer literacy

Attention to detail

Multitasking

Teamwork

Patience

Shift flexibility

Education

High school diploma

Job description

Concentrix is seeking a Ukrainian-speaking Customer Service Advisor I in Turkey to handle inbound and outbound calls and online inquiries. You will deliver courteous service, resolve routine issues, and suggest additional products or services while meeting contractual KPIs.

The role requires a high school diploma and strong computer skills, with the ability to multitask in a fast-paced environment. Teamwork and patience are essential in this busy setting.