Portuguese Customer Support Specialist

Concentrix; Konak; On-site; TRY 279,000 - 391,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor I to handle customer inquiries and resolve routine problems via inbound/outbound calls or online channels, depending on client requirements. The role focuses on KPI adherence, empathy, and accurate documentation within a dynamic contact center environment.

Candidates should communicate effectively, be courteous, and dependable with strong attention to detail, ready to work in a fast-paced setting and potentially rotate shifts as required by

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.

Responsibilities

• Ensure service delivered to our customers meets contractual KPI's.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Skills

Customer service

Empathy

Communication

Detail-oriented

Multi-tasking

Teamwork

Adaptability

Patience

Time management

Education

High school diploma

Tools

PC skills

Job description

Concentrix is seeking a Customer Service Advisor I to handle customer inquiries and resolve routine problems via inbound/outbound calls or online channels, depending on client requirements. The role focuses on KPI adherence, empathy, and accurate documentation within a dynamic contact center environment.

Candidates should communicate effectively, be courteous, and dependable with strong attention to detail, ready to work in a fast-paced setting and potentially rotate shifts as required by