Dutch–English Customer Service Specialist

Concentrix; Fatih; On-site; TRY 201,000 - 290,000; Full time

Job summary

Concentrix is currently hiring a Customer Service Advisor fluent in Dutch and English to support clients via calls and online channels. You will resolve routine issues, document interactions, and aim to exceed KPIs while delivering courteous, accurate service.

The role requires strong communication, basic computer literacy, and the ability to multitask in a fast-paced environment. Training is provided, and you’ll join a global tech-powered team with growth opportunities in Turkey.

Qualifications

• High school diploma (or equivalent) required or preferred.
• Good written and verbal communication skills.
• Basic computer navigation skills.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements; use tools to provide resolution.
• Listen with empathy and build rapport with customers.

Skills

Dutch language

English language

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Education

High school diploma

Job description

Concentrix is currently hiring a Customer Service Advisor fluent in Dutch and English to support clients via calls and online channels. You will resolve routine issues, document interactions, and aim to exceed KPIs while delivering courteous, accurate service.

The role requires strong communication, basic computer literacy, and the ability to multitask in a fast-paced environment. Training is provided, and you’ll join a global tech-powered team with growth opportunities in Turkey.