Turkish Customer Experience Associate

Concentrix; Fatih; On-site; TRY 167,000 - 234,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor I for Turkish-speaking customers. The role involves handling inbound/outbound calls or online inquiries, delivering first-line support, and resolving routine problems while maintaining KPI targets.

You will greet customers professionally, document interactions accurately, and use available resources to resolve issues. The position requires a high school diploma and strong communication skills, with the ability to work in a fast-paced, team-based

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer/navigation skills and PC knowledge.
• Clear written and verbal communication abilities.
• Dependable with strong attention to detail.
• Able to multitask and adapt quickly to changes.
• Patient in all customer interactions; able to work in a fast-paced, production environment.
• Ability to work as part of a team or independently.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet per client needs.
• Resolve routine problems and provide customer service support.
• Meet contractual KPIs and document interactions accurately.
• Clarify requirements and use tools to provide appropriate resolutions.
• Greet customers professionally and maintain product/service knowledge.
• Suggest additional products/services where appropriate.
• Track inquiries using call tracking databases and refer to published materials or senior staff when needed.

Skills

Courteous demeanor

Customer service orientation

Strong communication skills

Excellent attention to detail

Multi-tasking ability

Teamwork

Patience in all customer interactions

Adaptability to changes

Reliability

Education

High school diploma

Tools

PC navigation

Job description

Concentrix is seeking a Customer Service Advisor I for Turkish-speaking customers. The role involves handling inbound/outbound calls or online inquiries, delivering first-line support, and resolving routine problems while maintaining KPI targets.

You will greet customers professionally, document interactions accurately, and use available resources to resolve issues. The position requires a high school diploma and strong communication skills, with the ability to work in a fast-paced, team-based