Hybrid Service Coordinator, Metrology Division | Ankara

Hexagon AB; Çankaya; Hybrid; TRY 45,000 - 65,000; Full time

Benefits offered by this job

Global technology company

Dynamic and professional environment

Technical and professional development

Work with customers across industries

Collaboration with international teams

Career development opportunities

Job summary

Hexagon Türkiye is seeking a Service Coordinator to join the Service team in a hybrid role at Ostim-Ankara. You will coordinate customer service requests, plan field service activities, and ensure effective communication between customers, Service Engineers, and internal teams.

The role emphasizes organization, proactive follow-up, and collaboration with international teams. A bachelor's degree and English proficiency are required; experience in service operations is preferred.

Qualifications

• Bachelor’s degree from a relevant university department.
• Experience in service operations, technical support, or coordination roles preferred.
• Strong planning, organization, and follow-up skills.

Responsibilities

• Receive, register, and coordinate customer service requests.
• Plan and coordinate daily and weekly activities of Field Service Engineers and Application Engineers.
• Monitor service requests to ensure timely handling and completion.
• Coordinate communication between customers, Service Engineers, Application Engineers and internal departments.
• Follow up on service quotations, work orders, and service reports.
• Coordinate and monitor scheduled customer visits and service activities.
• Identify operational issues and ensure timely communication with relevant teams.
• Maintain accurate service records in relevant systems.
• Support service-related reporting and operational performance tracking.
• Contribute to high levels of customer satisfaction and service quality.
• Provide administrative and operational support to the Service team when required.

Skills

Planning

Organization

Communication

Problem solving

Teamwork

MS Office

Customer service

Multi-tasking

English proficiency

Education

Bachelor's degree

Tools

SAP

CRM

Job description

Hexagon Türkiye is seeking a Service Coordinator to join the Service team in a hybrid role at Ostim-Ankara. You will coordinate customer service requests, plan field service activities, and ensure effective communication between customers, Service Engineers, and internal teams.

The role emphasizes organization, proactive follow-up, and collaboration with international teams. A bachelor's degree and English proficiency are required; experience in service operations is preferred.