Service Coordinator, Division Portable Metrology

Hexagon Manufacturing Intelligence; Yenimahalle; On-site; TRY 120,000 - 180,000; Full time

Job summary

Hexagon Türkiye is seeking a highly organized Service Coordinator to join our Service team in Ankara. You will coordinate client service requests, plan field activities, and ensure effective communication among customers, Service Engineers, and internal teams.

The role emphasizes planning, multitasking, and strong English communication. It offers opportunities to collaborate with international teams and develop in a global tech company environment.

Qualifications

• Bachelor’s degree in a relevant field.
• Experience in service operations, customer service, coordination, or related roles preferred.
• Strong planning, organization, and follow-up skills.
• Ability to manage multiple tasks in a dynamic environment.
• Strong communication and problem-solving skills.
• Customer-oriented mindset with proactive approach.

Responsibilities

• Receive, register, and coordinate customer service requests.
• Plan and coordinate daily and weekly activities of Field Service Engineers & Application Engineers.
• Monitor service requests to ensure timely completion.
• Coordinate communication between customers, Service Engineers, Application Engineers and internal departments.
• Follow up on service quotations, work orders, service reports, and related documentation.
• Coordinate and monitor scheduled customer visits and service activities.
• Identify potential operational issues and ensure timely communication with relevant teams.
• Maintain accurate and up-to-date service records in relevant systems.
• Support service-related reporting and operational performance tracking.
• Contribute to maintaining high levels of customer satisfaction and service quality.
• Provide administrative and operational support to the Service team.

Skills

Planning

Organization

Communication

MS Office

SAP/CRM systems

English proficiency

Teamwork

Customer-oriented

Education

Bachelor's degree in a relevant field

Tools

SAP

CRM systems

Job description

Summary

Hexagon Türkiye is looking for a highly organized and customer-focused Service Coordinator to join our Service team.

As a Service Coordinator, you will play a key role in ensuring the smooth and efficient coordination of service operations. You will be responsible for coordinating customer service requests, planning field service activities, and maintaining effective communication between customers, Service Engineers, and internal teams.

Job Responsibilities

• Receive, register, and coordinate customer service requests.
• Plan and coordinate daily and weekly activities of Field Service Engineers & Application Engineers.
• Monitor service requests to ensure they are handled and completed in a timely manner.
• Coordinate communication between customers, Service Engineers, Application Engineers and relevant internal departments.
• Follow up on service quotations, work orders, service reports, and related documentation.
• Coordinate and monitor scheduled customer visits and service activities.
• Identify potential operational issues and ensure timely communication and follow-up with the relevant teams.
• Maintain accurate and up-to-date service records in relevant systems.
• Support service-related reporting and operational performance tracking.
• Contribute to maintaining high levels of customer satisfaction and service quality.
• Provide administrative and operational support to the Service team when required.

What We Offer

• The opportunity to work for a global technology company.
• A dynamic and professional working environment.
• Technical and professional development opportunities.
• The opportunity to work with customers across different industries.
• Collaboration opportunities with international teams.
• Career development and growth opportunities.

Qualifications

• Bachelor's degree from a relevant university department.
• Previous experience in service operations, technical support, customer service, coordination, or a similar role is preferred.
• Strong planning, organization, and follow-up skills.
• Ability to manage multiple tasks and priorities in a dynamic environment.
• Strong communication and problem-solving skills.
• Customer-oriented mindset with a proactive approach.
• Good command of MS Office applications.
• Experience with SAP, CRM, or similar business systems is an advantage.
• Good command of English, both written and spoken.
• Strong teamwork and interpersonal skills.
• Detail-oriented, well-organized, and results-driven.
• Based in to work in Ankara.