After-Sales Service & Customer Care Specialist

XCMG Group; Çankaya; On-site; TRY 300,000 - 400,000; Full time

Job summary

XCMG Group in Turkey is seeking a Service Coordinator to manage after-sales service coordination, maintenance scheduling, and field operations in collaboration with technicians and service managers.

You will serve as the first point of contact for after-sales inquiries, provide information on repair timelines, collect customer feedback, maintain service records, and support spare parts and logistics to ensure timely delivery of parts.

Responsibilities

• Coordinate service requests, maintenance schedules, and field operations in collaboration with technicians and service managers.
• Follow up on open service cases to ensure prompt completion and customer satisfaction.
• Serve as the first point of contact for after-sales inquiries.
• Provide accurate information on service processes, repair timelines, and machine delivery.
• Collect customer feedback and report recurring issues to management.
• Prepare and maintain service records, work orders, and technical documentation.
• Ensure all service activities are properly recorded in the system.
• Generate periodic service performance and customer satisfaction reports.
• Support spare parts ordering and tracking processes related to service operations.
• Coordinate with logistics and warehouse teams to ensure timely delivery of parts.

Job description

XCMG Group in Turkey is seeking a Service Coordinator to manage after-sales service coordination, maintenance scheduling, and field operations in collaboration with technicians and service managers.

You will serve as the first point of contact for after-sales inquiries, provide information on repair timelines, collect customer feedback, maintain service records, and support spare parts and logistics to ensure timely delivery of parts.