Global Service Ops Coordinator

Maxphotonics; Osmangazi; On-site; TRY 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary package

Collaborative team environment

Growth opportunities

Job summary

Maxphotonics Bursa is seeking a Service Operations Coordinator to support the Field Service Engineering team and ensure smooth execution of global service operations. You will coordinate field activities, manage inventory and logistics, and handle procurement and invoicing using internal systems, while collaborating with teams across time zones, including our China office.

The role requires meticulous organization, the ability to work under pressure, and a customer-first mindset as we scale our

Qualifications

• Proven experience in service coordination, logistics, or operations support role (preferably in a technical or engineering environment).
• Excellent organizational and multitasking skills with strong attention to detail.
• Proficient in Microsoft Office Suite; experience with ERP systems (e.g., SAP, Oracle, NetSuite) is a plus.
• Strong communication skills, both verbal and written.
• Ability to work cross-functionally and with international teams (experience with teams in China is an advantage).
• Knowledge of shipping processes, inventory control, and procurement procedures.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Field Coordination: Schedule and dispatch Field Service Engineers (FSEs) based on service needs and customer priorities.
• Inventory Management: Track and manage service inventory, parts replenishment, and stock levels at multiple sites.
• Procurement & Financial Admin: Create and manage Purchase Orders (POs), Purchase Requisitions (PRs), Quotes, and Invoicing using internal systems.
• Pre-Ticket Qualification: Review and validate service tickets before dispatch; ensure proper documentation and scope of work are defined.
• Cross-Functional Communication: Liaise with the China-based service and support teams to follow up on parts, repairs, and escalations.
• Reporting & Follow-up: Maintain logs, reports, and trackers; follow up on open actions and service cases to closure.

Skills

Service coordination

Logistics

Operations support

Organizational skills

Attention to detail

MS Office

ERP systems

Cross-functional

International collaboration

Shipping processes

Inventory control

Procurement

Working under pressure

Tools

Microsoft Office Suite

SAP

Oracle

NetSuite

Job description

Maxphotonics Bursa is seeking a Service Operations Coordinator to support the Field Service Engineering team and ensure smooth execution of global service operations. You will coordinate field activities, manage inventory and logistics, and handle procurement and invoicing using internal systems, while collaborating with teams across time zones, including our China office.

The role requires meticulous organization, the ability to work under pressure, and a customer-first mindset as we scale our