Sales Engineer (Parts & Service Division)

Epiroc; Çankaya; Hybrid; TRY 420,000 - 540,000; Full time

Job summary

Epiroc Ankara is seeking a Sales Engineer within the Parts & Service Division to drive sales activities across the TR region, focusing on spare parts and service solutions. The role demands account mapping, fleet analysis, and proactive customer engagement to grow PSD business.

The position requires collaboration with internal teams, strong customer relationships, English proficiency, and a willingness to travel as needed to support orders and service delivery. Hybrid setup in Ankara.

Qualifications

• Bachelor's degree in engineering or related field.
• Minimum 2 years in services or sales.
• Experience in regional sales management.
• Good command of English and MS Office skills.
• No travel restrictions (domestic and international).
• Valid Class B driver's license and military service completed for males.

Responsibilities

• Identify spare parts and service opportunities within accounts.
• Develop and execute PSD product sales activities.
• Prepare sales growth plans and map accounts to maximize market coverage.
• Establish and maintain relationships with key decision-makers.
• Collaborate with internal teams to resolve customer issues and ensure satisfaction.
• conduct territory mapping and market analysis for TRR region.
• Perform regular customer meetings and site visits to identify opportunities.
• Support order processing, deliveries, and fulfillment with DC/PC teams.
• Monitor receivables and ensure payment terms compliance.

Skills

Customer orientation

Relationship building

Negotiation skills

Territory management

Effective communication

Presentation skills

Cross-functional collaboration

Strategic thinking

Education

Bachelor's degree in engineering

Tools

MS Office

Job description

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Sales Engineer (Parts & Service Division)

Functional area: Marketing & Sales

Onsite or Remote: Hybrid

Country/Region: TR

City: Ankara

Location: Ankara, TR, 6450

Company name: Epiroc

Date of posting: Oct 19, 2026

Are you the "Sales Engineer" that Epiroc Turkey, Parts & Service Division (PSD) is looking for...?

The successful candidate will be responsible from all sales activities of the Parts & Service Division (PSD) in Epiroc Turkey. This position reports to Business Lİne Manager of Epiroc Turkey.

Main Tasks and Responsibilities:

• Proactively identify spare parts and service solution opportunities within existing and prospective customer accounts based on fleet analysis and operational needs.
• Develop and execute PSD product sales activities tailored to assigned customer accounts.
• Prepare and implement sales growth plans, including comprehensive account mapping, to maximize market coverage and customer share within the assigned territory.
• Identify, establish, and maintain strong relationships with key decision-makers in existing and prospective customer organizations.
• Build long-term customer partnerships through trust, commitment, and value-driven engagement to secure sustainable business growth.
• Collaborate closely with internal departments and divisions to resolve customer issues and ensure a high level of customer satisfaction.
• Conduct territory mapping and market analysis to identify aftermarket business opportunities, customer segments, and competitive activities within the TRR region.
• Conduct regular customer meetings and site visits to strengthen relationships and identify business opportunities.
• Work closely with the Customer Care and SCX teams to ensure timely order processing, deliveries, and fulfillment of customer commitments.
• Maintain close communication with the DC/PC teams and provide regular market intelligence, customer feedback, and business insights from the TRR region.
• Communicate equipment technical issues to Technical Support Specialists and the Warranty Advisor whenever identified.
• Identify, develop, and secure new customer accounts to expand PSD business within the territory.
• Monitor and manage customer receivables to ensure compliance with agreed payment terms and targets.
• Coordinate and support the execution of customer contracts together with Customer Center (CC) and Parts Center (PC) teams for indent sales.
• Proactively identify and initiate personal development and training activities to enhance professional capabilities.
• Maintain awareness of and comply with "The Way We Do Things" and all applicable company policies and procedures.
• Actively participate in company meetings, sales meetings, training sessions, and relevant industry events.
• Conduct all activities in accordance with the Epiroc Code of Conduct and company values.

Requirements for The Job:

• Bachelor's degree, preferable in the field of engineering,
• Min. 2 years of experience in services or sales,
• Experience in regional sales management,
• Good command of English
• Proficient in MS Office applications,
• No travel restrictions (domestic and international),
• Must possess a valid Class B driver's license,
• For male employees, having completed military service,
• Customer orientation and relationship building
• Strong commercial and negotiation skills
• Territory and account management
• Effective communication and presentation skills
• Cross-functional collaboration and teamwork
• Strategic thinking and market analysis

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at www.epiroc.com