After Sales Service Specialist

STD; Konak; On-site; TRY 180,000 - 250,000; Full time

Job summary

Standart Cıvata, part of Norm Holding, is seeking an After Sales Service Specialist for its Izmir location. The role focuses on managing warranty claims, coordinating technical service, and ensuring seamless after-sales operations across a global network.

The ideal candidate has a bachelor’s degree in engineering with at least 2 years in service operations, strong SAP/CRM/ERP skills, and a customer-focused mindset to drive continuous improvements.

Qualifications

• Bachelor's degree in Engineering.
• At least 2 years in technical service, warranty, or after-sales.
• Experience in service network management and service coordination.
• Proficient with SAP, CRM, and ERP systems.
• Strong data analysis and spare parts planning knowledge.
• Invoicing, cost control, and reconciliation experience.
• Excellent communication and teamwork skills.

Responsibilities

• Coordinate warranty claims and technical service operations from request to resolution.
• Maintain communication with authorized service partners and monitor performance.
• Manage spare parts requests and coordinate procurement.
• Ensure timely execution of product, parts, and logistics activities.
• Monitor costs related to service operations and invoices.
• Handle customer complaints and coordinate with relevant departments.
• Analyze after-sales performance indicators and prepare reports.
• Maintain accurate records in SAP, CRM, and ERP systems.

Job description

As part of Norm Holding, a company rooted in strong values and recognized as a global leader in the fastener industry, Standart Cıvata plays a vital role in exporting to over 50 countries, primarily in Europe, and operates with a robust network of dealerships worldwide. We are currently seeking a team member for the position of \"After Sales Service Specialist \", based at our Izmir side location.

Qualifications

• Bachelor's degree in Engineering,
• Preferably experienced in after-sales services and technical service operations within power tools, hardware, machinery, automotive, white goods, or similar industries,
• Minimum 2 years of experience in technical service, warranty processes, spare parts operations, or after-sales services,
• Experience in service network management and service coordination,
• Proficient in SAP, CRM, and ERP systems,
• Proficient in MS Office applications,
• Knowledge of data analysis, reporting, and spare parts planning processes,
• Experience in invoicing, cost control, and reconciliation processes,
• Preferably knowledgeable about warranty management and consumer regulations,
• Technical understanding of products and components,
• Strong analytical thinking, planning, follow-up, and problem-solving skills,
• Customer and service-oriented mindset,
• Strong communication and coordination skills with the ability to work effectively in a team environment,

Responsibilities

• Manage and coordinate failure reporting, warranty claims, and technical service operations from initial request through resolution,
• Maintain effective communication with authorized service partners, monitor service performance, and contribute to continuous process improvements,
• Manage spare parts requests, monitor inventory levels, and coordinate procurement activities,
• Ensure the timely and accurate execution of product, spare parts, and logistics operations,
• Monitor and report costs related to service operations, spare parts, logistics, and warranty processes, including invoice verification and control,
• Handle customer complaints, coordinate with relevant departments, and ensure effective resolution of issues,
• Analyze after-sales service performance indicators, prepare regular reports, and develop improvement recommendations,
• Ensure accurate and complete record management within SAP, CRM, and ERP systems.

Norm Holding embraces an equal opportunity approach and evaluates all applications fairly and without discrimination based on age, race, religion, ethnic origin, disability, health status, gender, sexual orientation, marital status, or political opinion. We consider diversity a core value and are committed to fostering an inclusive working environment for everyone.