Global Customer Care Specialist

FedEx Europe; Fatih; Sur place; TRY 300 000 - 420 000; Plein temps

Avantages offerts par ce poste

Training program

Language courses

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Global brand reputation

Résumé du poste

FedEx Europe is hiring Customer Care Representatives in Turkey to be the first contact for customers via voice, chat, or email, delivering accurate guidance and resolving service issues.

You will work in a dynamic, international team, providing excellent service, and identifying opportunities to grow our business while supporting FedEx Services worldwide. Training and ongoing learning are included to help your career develop.

Qualifications

• Excellent communication skills across voice, chat and email channels.
• Strong computer literacy and ability to navigate multiple screens and systems.
• Positive attitude with problem‑solving mindset to improve customer experience.

Responsabilités

• Be the first point of contact for customers via voice, chat, or email.
• Provide accurate information and guidance on FedEx services and tools.
• Help customers resolve service-related issues and identify opportunities to grow business.
• Collaborate with other teams to ensure outstanding customer experiences.

Connaissances

Communication skills

Computer literacy

Empathy

Team player

Description du poste

FedEx Europe is hiring Customer Care Representatives in Turkey to be the first contact for customers via voice, chat, or email, delivering accurate guidance and resolving service issues.

You will work in a dynamic, international team, providing excellent service, and identifying opportunities to grow our business while supporting FedEx Services worldwide. Training and ongoing learning are included to help your career develop.