Global Frontline Customer Care Specialist

FedEx Corporation; Turkey; On-site; TRY 260,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Tuition assistance

Employee assistance program

Discounted shipping

Career opportunities

Job summary

TRJ FedEx Express Turkey Taşımacılık ve Ticaret Limited Şirketi is seeking a Customer Care Representative in Istanbul. You will be the first contact for customers, guiding them via voice, chat, or email and helping them understand FedEx services.

The role requires a positive, customer-focused mindset and the ability to work with various teams to ensure excellent service. We offer training, language courses, tuition assistance for permanent positions, and extensive learning resources to advance

Qualifications

• Proficient with computer systems and multiple screens.
• Excellent verbal and written communication.
• Positive attitude with a solution-focused mindset.
• Confident, empathetic, and friendly when assisting customers.
• Able to adapt to a dynamic, fast-paced environment.
• Willing to work in an international team.

Responsibilities

• Be the first point of contact for customers on the front line.
• Provide accurate information and guidance via voice, chat, or email.
• Advise customers on using FedEx services and tools.
• Help resolve service-related issues for customers.
• Identify opportunities to grow business with customers.
• Collaborate with FedEx teams to ensure outstanding customer experiences.

Skills

Computer literacy

Communication skills

Problem solving

Empathy & friendliness

Adaptability

International teamwork

Job description

TRJ FedEx Express Turkey Taşımacılık ve Ticaret Limited Şirketi is seeking a Customer Care Representative in Istanbul. You will be the first contact for customers, guiding them via voice, chat, or email and helping them understand FedEx services.

The role requires a positive, customer-focused mindset and the ability to work with various teams to ensure excellent service. We offer training, language courses, tuition assistance for permanent positions, and extensive learning resources to advance