Customer Care Representative

FedEx Corporation; Turkey; On-site; TRY 260,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Tuition assistance

Employee assistance program

Discounted shipping

Career opportunities

Job summary

TRJ FedEx Express Turkey Taşımacılık ve Ticaret Limited Şirketi is seeking a Customer Care Representative in Istanbul. You will be the first contact for customers, guiding them via voice, chat, or email and helping them understand FedEx services.

The role requires a positive, customer-focused mindset and the ability to work with various teams to ensure excellent service. We offer training, language courses, tuition assistance for permanent positions, and extensive learning resources to advance

Qualifications

• Proficient with computer systems and multiple screens.
• Excellent verbal and written communication.
• Positive attitude with a solution-focused mindset.
• Confident, empathetic, and friendly when assisting customers.
• Able to adapt to a dynamic, fast-paced environment.
• Willing to work in an international team.

Responsibilities

• Be the first point of contact for customers on the front line.
• Provide accurate information and guidance via voice, chat, or email.
• Advise customers on using FedEx services and tools.
• Help resolve service-related issues for customers.
• Identify opportunities to grow business with customers.
• Collaborate with FedEx teams to ensure outstanding customer experiences.

Skills

Computer literacy

Communication skills

Problem solving

Empathy & friendliness

Adaptability

International teamwork

Job description

Описание: Company: TRJ FedEx Express Turkey Taşımacılık ve Ticaret Limited Şirketi Address: ISTANBUL Yamanevler Mh. Site Yolu Cd. No: 21 Scheduled Weekly Hours: 45 Worker Type: Regular Posting Start Date 2-Kas-2026 Posting Close Date: 1-Ara-2026 Job Family: FXE-EU: Customer Care Representative (ID) We have an exciting opportunity for you to join our team of Customer Care Representatives. FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day and this is just part of our story. We’ve made logistics and warehousing into a science. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

Задачи:

• Joining our frontline team to be the first point of contact for our customers
• Providing accurate information and guidance to our customers via voice, chat, or email
• Advising our customers on how to use FedEx services and tools
• Helping customers resolve service-related issues
• Identifying new opportunities to grow business with our customers
• Working together with other teams at FedEx to make every customer experience outstanding

Требования:

• Computer literacy and ability to easily navigate between different screens and systems
• Excellent communication skills
• Positive attitude and problem-solving mindset to find the best solution for the customer
• Confidence, empathy, and friendliness to offer excellent experience to our customers
• Flexibility in adapting to dynamic business environment
• A desire to work in an international, fast-paced team

Условия:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge, including online language courses
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities

FedEx is one of the worlds most admired companies and trusted brands year after year Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for our customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.