Global Customer Care Pro: Frontline Support & Growth

FedEx Express México; Turkey; On-site; TRY 240,000 - 340,000; Full time

Benefits offered by this job

Attractive compensation package

Training and on-the-job learning

Language courses

Tuition Assistance Program

Employee assistance program

Reduced-rate shipping

Job summary

FedEx Express Turkey is seeking a Customer Care Representative to join our frontline team in Istanbul. You will be the first point of contact for customers, handling voice, chat, and email inquiries with accurate guidance on FedEx services and tools.

You will resolve service issues, spot opportunities to grow the business, and work closely with other teams to deliver outstanding customer experiences. Training and development support is provided.

Qualifications

• Excellent communication skills.
• Computer literacy and ability to navigate multiple screens.
• Positive attitude with problem-solving mindset.
• Confidence, empathy and friendliness when assisting customers.
• Willingness to work in an international, fast-paced team.

Responsibilities

• Be the first point of contact for customers via voice, chat, or email.
• Provide accurate information and guidance on FedEx services.
• Help customers resolve service-related issues.
• Identify opportunities to grow business with customers.
• Collaborate with other teams to ensure outstanding customer experiences.

Skills

Communication

Problem solving

Computer literacy

Empathy & friendliness

Adaptability

Team oriented

Job description

FedEx Express Turkey is seeking a Customer Care Representative to join our frontline team in Istanbul. You will be the first point of contact for customers, handling voice, chat, and email inquiries with accurate guidance on FedEx services and tools.

You will resolve service issues, spot opportunities to grow the business, and work closely with other teams to deliver outstanding customer experiences. Training and development support is provided.