Global Customer Care Specialist

FedEx Corporation; Fatih; On-site; TRY 180,000 - 300,000; Full time

Benefits offered by this job

Training to get you started and on-the

Extensive learning resources

Tuition assistance program

Employee assistance program

Employee reduced-rate shipping

Great career opportunities

Job summary

FedEx is seeking a Customer Care Representative to join our frontline team in delivering outstanding customer experiences. You will be the first point of contact and provide accurate guidance via voice, chat, or email, helping customers navigate FedEx services and resolve issues.

You will collaborate with cross-functional teams to identify opportunities to grow business and ensure every customer interaction reflects FedEx’s service standards.

Qualifications

• Computer literacy and ability to navigate between screens and systems.
• Excellent communication skills.
• Positive attitude and problem-solving mindset to find the best solution for the customer.
• Confidence, empathy, and friendliness to offer excellent experience to our customers.
• Flexibility in adapting to dynamic business environment.
• A desire to work in an international, fast-paced team.

Responsibilities

• Joining our frontline team to be the first point of contact for our customers.
• Providing accurate information and guidance to our customers via voice, chat, or email.
• Advising our customers on how to use FedEx services and tools.
• Helping customers resolve service-related issues.
• Identifying new opportunities to grow business with our customers.
• Working together with other teams at FedEx to make every customer experience outstanding.

Skills

Computer literacy

Excellent communication

Positive attitude

Confidence & empathy

Problem-solving

Adaptability in fast-paced environment

Job description

FedEx is seeking a Customer Care Representative to join our frontline team in delivering outstanding customer experiences. You will be the first point of contact and provide accurate guidance via voice, chat, or email, helping customers navigate FedEx services and resolve issues.

You will collaborate with cross-functional teams to identify opportunities to grow business and ensure every customer interaction reflects FedEx’s service standards.