Enterprise Account Manager

CBOT; Fatih; On-site; TRY 600,000 - 820,000; Full time

Job summary

CBOT seeks an Enterprise Account Manager to manage long-term relationships with enterprise customers and identify growth opportunities beyond initial use cases. You will align with sales, product, technical, and project teams to drive outcomes and achieve commercial targets.

The role requires deep experience in B2B technology or SaaS, strong executive stakeholder skills, and fluency in Turkish and English. You will collaborate across industries including finance, insurance, telecom, and retail.

Qualifications

• 5+ years in enterprise account management or B2B technology or SaaS sales.
• Experience with large organizations in finance, insurance, telecom, or retail.
• Ability to build trusted relationships with senior executives.
• Experience managing long sales and contract processes with multiple stakeholders.
• Fluent in Turkish and English.
• Experience in AI, Voice AI, customer service technologies, or enterprise software is preferred.

Responsibilities

• Managing long-term relationships with assigned enterprise accounts.
• Understanding customers’ business goals to identify new use cases and growth areas.
• Preparing account plans and managing renewal and expansion opportunities.
• Tracking customer commitments with product, technical, and project teams.
• Evaluating business results of live projects with customers.
• Sharing field insights with product and management teams.

Skills

Enterprise account management

B2B SaaS sales

Stakeholder management

Turkish & English fluency

Job description

The Enterprise Account Manager is responsible for managing long-term relationships with CBOT’s enterprise customers and for planning account growth beyond the initial use case, across new processes and business units. Success in this role means understanding customers’ business outcomes, identifying the right growth areas, and achieving commercial targets through trusted relationships. The role works closely with the sales, product, technical, and project teams.

Responsibilities

• Managing long-term relationships with assigned enterprise accounts
• Understanding customers’ business goals to identify new use cases and growth areas
• Preparing account plans and managing renewal and expansion opportunities
• Tracking customer commitments together with the product, technical, and project teams
• Evaluating the business results of live projects together with customers
• Sharing field insights with the product and management teams

Qualifications

• At least 5 years of enterprise account management or sales experience in B2B technology or SaaS
• Experience working with large organizations in sectors such as finance, insurance, telecom, or retail
• Ability to build trusted relationships with senior executives
• Experience managing long sales and contract processes with multiple stakeholders
• Excellent command of Turkish and English
• Experience in AI, Voice AI, customer service technologies, or enterprise software is preferred
• Technical understanding sufficient for business discussions on integration, data security, and deployment is preferred