Senior Customer Success Manager

RDC Talent; Fatih; On-site; TRY 800,000 - 1,400,000; Full time

Job summary

RDC Talent, on behalf of a leading technology company, is seeking a Senior Customer Success Manager to manage strategic enterprise accounts with a focus on banking and financial services. You will build long-term relationships, understand client needs, and drive growth through new projects, upselling, and cross-selling.

You will coordinate cross-functional teams to ensure successful delivery and customer satisfaction.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 10 years of professional experience.
• Experience in Enterprise Account Management, Key Account Management, Customer Success, or Business Development.
• Experience managing enterprise accounts in banking, financial services, or fintech sectors is highly preferred.
• Strong understanding of the financial services technology ecosystem, business processes, and decision-making structures.
• Knowledge of software development, IT outsourcing, and technology project delivery models.
• Experience in project coordination, proposal development, contract management, and commercial operations.
• Proven ability to develop new business opportunities, expand existing accounts, and drive revenue growth.
• Strong stakeholder management, negotiation, communication, and presentation skills.
• Ability to manage multiple accounts and projects simultaneously.
• Proactive, results-oriented, and commercially minded.

Responsibilities

• Build and maintain long-term strategic relationships with enterprise clients, primarily in the banking and financial services sector.
• Act as the primary point of contact for assigned accounts, understanding client needs and managing expectations.
• Identify new business opportunities by monitoring clients' technology needs, digital transformation initiatives, and strategic priorities.
• Drive account growth through new projects, upselling, and cross-selling opportunities.
• Manage the end-to-end client engagement lifecycle, from opportunity identification and proposal development to contract execution, project delivery, and closure.
• Coordinate multiple projects simultaneously, ensuring alignment with agreed timelines, budgets, and deliverables.
• Oversee commercial processes, including proposal preparation, contract management, invoicing, and financial tracking.
• Collaborate with sales, technical, and delivery teams to ensure successful project execution and customer satisfaction.
• Proactively identify risks, monitor account performance, and report on business opportunities and commercial results.

Skills

Enterprise Account Management

Customer Success

Business Development

Stakeholder Management

Negotiation

Communication

Presentation

Project Coordination

Education

Bachelor's degree in a relevant field

Job description

On behalf of our client, a leading technology company, we are looking for an experienced Senior Customer Success Manager to manage strategic enterprise accounts, with a particular focus on the banking and financial services sector.

Key Responsibilities

• Build and maintain long-term strategic relationships with enterprise clients, primarily in the banking and financial services sector.
• Act as the primary point of contact for assigned accounts, understanding client needs and managing expectations.
• Identify new business opportunities by monitoring clients' technology needs, digital transformation initiatives, and strategic priorities.
• Drive account growth through new projects, upselling, and cross-selling opportunities.
• Manage the end-to-end client engagement lifecycle, from opportunity identification and proposal development to contract execution, project delivery, and closure.
• Coordinate multiple projects simultaneously, ensuring alignment with agreed timelines, budgets, and deliverables.
• Oversee commercial processes, including proposal preparation, contract management, invoicing, and financial tracking.
• Collaborate with sales, technical, and delivery teams to ensure successful project execution and customer satisfaction.
• Proactively identify risks, monitor account performance, and report on business opportunities and commercial results.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 10 years of professional experience, preferably in the technology, software, or IT services industry.
• Proven experience in Enterprise Account Management, Key Account Management, Customer Success, or Business Development.
• Experience managing enterprise accounts in the banking, financial services, or fintech sectors is highly preferred.
• Strong understanding of the financial services technology ecosystem, business processes, and decision-making structures.
• Knowledge of software development, IT outsourcing, and technology project delivery models.
• Experience in project coordination, proposal development, contract management, and commercial operations.
• Proven ability to develop new business opportunities, expand existing accounts, and drive revenue growth.
• Strong stakeholder management, negotiation, communication, and presentation skills.
• Ability to manage multiple accounts and projects simultaneously.
• Proactive, results-oriented, and commercially minded.