Customer Service Team Lead — Drive Service Excellence

Schaeffler Technologies AG & Co. KG; Fatih; On-site; TRY 60,000 - 80,000; Full time

Job summary

Schaeffler Technologies AG & Co. KG is seeking a Customer Service Manager in Turkey to lead a team and ensure high standards in order fulfillment. Responsibilities include optimizing customer service processes and conducting team performance reviews.

The ideal candidate holds a Bachelor's Degree in Engineering or Business Administration and has over 5 years in a leadership role. Strong communication and problem-solving skills are essential. Join a dynamic company that values development opportunities.

Qualifications

• Minimum 5 years of experience in a leadership role.
• Proven experience in customer service, pricing, and order management.
• Analytical thinker with an innovative mindset.

Responsibilities

• Ensure appropriate order fulfillment processes for customer groups.
• Establish and optimize standards for Customer Services.
• Lead, coach, and support a team of customer service representatives.

Skills

Customer service experience

Leadership skills

Excellent communication

MS Office knowledge

SAP knowledge

Education

Bachelor’s Degree in Engineering or Business Administration

Job description

Schaeffler Technologies AG & Co. KG is seeking a Customer Service Manager in Turkey to lead a team and ensure high standards in order fulfillment. Responsibilities include optimizing customer service processes and conducting team performance reviews.

The ideal candidate holds a Bachelor's Degree in Engineering or Business Administration and has over 5 years in a leadership role. Strong communication and problem-solving skills are essential. Join a dynamic company that values development opportunities.