Customer Service, Team Lead

DSV - Global Transport and Logistics; Fatih; On-site; TRY 223,000 - 357,000; Full time

Job summary

DSV - Global Transport and Logistics in Istanbul seeks a logistics operations professional to drive road freight operations in line with company standards. You will manage operations, lead a team, and continuously improve processes to maximize customer satisfaction and efficiency.

The ideal candidate holds a Bachelor’s degree, 4–5 years in road freight logistics, strong English, and a preferred German language ability, with proven leadership and solid planning and communication skills.

Qualifications

• Bachelor's degree required.
• Residing in Istanbul.
• 4–5 years of experience in road freight logistics operations.
• Strong command of English; German is an advantage.
• Proven team leadership experience.
• Excellent communication and interpersonal skills.
• Solution-oriented and results-driven.
• Strong planning and organizational skills.
• Able to work flexible hours.
• No restrictions on domestic travel.

Responsibilities

• Ensure efficient execution of road freight logistics operations in line with company standards.
• Manage and continuously improve operational processes to maximize customer satisfaction and efficiency.

Skills

Leadership experience

Planning & organization

Communication skills

Problem solving

Results oriented

Flexibility

Customer service

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Responsible for ensuring the efficient and effective execution of road freight logistics operations in line with company standards, managing and continuously improving operational processes, maximizing customer satisfaction, and enhancing operational efficiency.

• Bachelor's degree.
• Residing in Istanbul.
• 4-5 years of experience in road freight logistics operations preferred.
• Good command of English; German is an advantage.
• Proven team leadership experience.
• Strong communication and interpersonal skills.
• Solution-oriented and results-driven.
• Strong planning and organizational skills.
• Able to work flexible hours.
• No restrictions on domestic travel.
• Proficient in Microsoft Office.
• Customer Service experience is preferred.
• Military service completed (for male candidates).

If you are looking to join one of the world's leading transport and logistics companies and build your career in a dynamic and international environment, we look forward to receiving your application.