Customer Service Team Lead: Drive Excellence & Coaching

Confidential Company; Fatih; On-site; TRY 300,000 - 420,000; Full time

Job summary

Confidential Company in Turkey is seeking a hands-on Customer Services Team Lead to drive frontline operations and customer satisfaction. You will coach team leaders, monitor KPIs, and coordinate with directors to deliver service excellence across departments.

The ideal candidate has 5+ years in customer service and 2+ years in team management, strong English communication, and proficiency in Microsoft Office and Google Suite. Join a dynamic, international team focused on continuous improvement.

Qualifications

• 5+ years of experience in customer service.
• Minimum 2 years in team management.
• Proficient in Microsoft Office and Google Suite.
• Ability to communicate effectively across levels.
• Knowledge of contact centre principles.

Responsibilities

• Manage frontline operation teams to ensure operational excellence and customer service.
• Produce accurate reports, identify root causes, and implement action plans to close gaps.
• Develop an achievement‑oriented environment to boost engagement.
• Provide coaching and performance management to Customer Service Team Leaders.
• Coordinate with Managing Directors and other departments.
• Initiate projects to improve customer satisfaction and meet business needs.

Skills

Team management

Customer service

Communication skills

Education

Bachelor's degree in related field

Tools

Microsoft Office

Google Suite

Job description

Confidential Company in Turkey is seeking a hands-on Customer Services Team Lead to drive frontline operations and customer satisfaction. You will coach team leaders, monitor KPIs, and coordinate with directors to deliver service excellence across departments.

The ideal candidate has 5+ years in customer service and 2+ years in team management, strong English communication, and proficiency in Microsoft Office and Google Suite. Join a dynamic, international team focused on continuous improvement.