TL Customer Service

Schaeffler Technologies AG & Co. KG; Fatih; On-site; TRY 60,000 - 80,000; Full time

Job summary

Schaeffler Technologies AG & Co. KG is seeking a Customer Service Manager in Turkey to lead a team and ensure high standards in order fulfillment. Responsibilities include optimizing customer service processes and conducting team performance reviews.

The ideal candidate holds a Bachelor's Degree in Engineering or Business Administration and has over 5 years in a leadership role. Strong communication and problem-solving skills are essential. Join a dynamic company that values development opportunities.

Qualifications

• Minimum 5 years of experience in a leadership role.
• Proven experience in customer service, pricing, and order management.
• Analytical thinker with an innovative mindset.

Responsibilities

• Ensure appropriate order fulfillment processes for customer groups.
• Establish and optimize standards for Customer Services.
• Lead, coach, and support a team of customer service representatives.

Skills

Customer service experience

Leadership skills

Excellent communication

MS Office knowledge

SAP knowledge

Education

Bachelor’s Degree in Engineering or Business Administration

Job description

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Ensure appropriate order fulfillment processes to maintain high standards and address supply chain issues efficiently, for an assigned customer group or an assigned group of products.
• Establish and optimize standards and processes for Customer Services, including response times, issue resolution protocols, and customer satisfaction metrics.
• Plan and prioritize resources and capacity in team, ensuring optimal allocation of staff and tools.
• Ensure that any supply chain and pricing problems arising during the order processing phase (e.g. delays) can be solved timely for the customers, minimizing impact on service quality and delivery commitments.
• Conduct negotiations: Price agreements, project requests and other commercial issues with the customer.
• Negotiate and concluding contracts with the customer: Master agreements, bonus and logistics agreements, NDA, QSV, etc.
• Identify optimization areas of supply chain and report to accountable management.
• Implement operational measures to enhance service delivery and efficiency.
• Strong collaboration with departments i.e. finance , sales …
• Close coordination with field sales team.
• Lead, coach, and support a team of customer service representatives.
• Conduct regular team meetings, one-on-one coaching, and performance reviews.
• Prepare reports on team performance, customer feedback, and service trend.

Your Qualifications

• Bachelor’s Degree in Engineering, Business Administration or relevant departments.
• Proven experience in customer service (pricing, planning, order management).
• Minimum 5 years of experience in a leadership role.
• Knowledge of the market, competitors and products.
• Excellent communication, leadership, and problem-solving skills.
• Good knowledge of MS Office and SAP.
• High level of commitment, interpersonal skills, effective negotiating skills.
• Analytical thinker with innovative mindset.
• Good verbal and written skills of English.

This job is classified in payment group XX. Depending on qualifications/professional experience, a higher grading is possible if further value-creating activities are taken over. A review will take place in accordance with the collective agreement (ERA-TV).

The position is located in the organizational unit XXX (XXX) and will be posted internally beginning XXX until further notice.

We look forward to your online application.

Job Segment: Logistics, Supply Chain Manager, Supply Chain, Field Sales, Fulfillment, Operations, Sales

Keywords: Managers ; Team Leader (General) ; Full-Time ; Unlimited ; Supply Chain Management ;