Service Operations Lead: Repair Teams & Customer Excellence

Monnoyeur Group; Turkey; On-site; TRY 50,000 - 70,000; Full time

Benefits offered by this job

Inclusive work environment

Opportunities for career growth

Diverse and supportive company culture

Job summary

A leading services provider in capital goods is seeking a Service Coordinator in Turkey. This role involves managing a team of service and mechanical technicians, ensuring effective service delivery, and developing strategic initiatives alongside the After-Sales Responsible. The ideal candidate will have a strong technical background and proven skills in customer service. Join us to empower your career while contributing to customer satisfaction and team development.

Qualifications

• Proven experience in managing service teams and technicians.
• Strong customer orientation and service skills.
• Ability to develop and implement service strategies.

Responsibilities

• Manage the team of service and mechanical technicians.
• Ensure compliance with supplier standards during repairs.
• Develop and implement service activity strategies.

Skills

Team management

Customer service

Technical training

Problem-solving

Education

Technical degree or equivalent experience

Job description

A leading services provider in capital goods is seeking a Service Coordinator in Turkey. This role involves managing a team of service and mechanical technicians, ensuring effective service delivery, and developing strategic initiatives alongside the After-Sales Responsible. The ideal candidate will have a strong technical background and proven skills in customer service. Join us to empower your career while contributing to customer satisfaction and team development.